How much does AnswerBnB cost?
There is a one-time $149 AI onboarding & training fee that covers all of your properties, then a monthly plan. Starter is $99 per month at the introductory price (standard $149), Growth is $199 per month at the introductory price (standard $249), and Premium is $499 per month and coming soon. Each introductory price is for the first 50 customers on that plan.
What is the $149 AI onboarding & training?
We configure and train AnswerBnB across all of your properties so the AI understands your property information, rules, policies and guest communication requirements. It is a one-time charge, paid once for your organization, and it applies whether you choose Starter or Growth.
Is the $149 onboarding fee charged per property?
No. One charge for your whole organization. It covers every property and is not charged per property. There is no other onboarding fee.
What is the $99 introductory price?
It is the Starter price for the first 50 customers who subscribe to Starter: $99 per month instead of the standard $149, a saving of $50 per month. A customer who receives it keeps it for as long as their subscription stays active.
What is the $199 introductory price?
It is the Growth price for the first 50 customers who subscribe to Growth: $199 per month instead of the standard $249, a saving of $50 per month. A customer who receives it keeps it for as long as their subscription stays active.
How long does introductory pricing apply?
For each customer who receives it, for as long as their subscription stays active. What is limited is the offer itself: the first 50 customers on each plan.
What happens after the first 50 customers?
Once 50 customers have subscribed to a plan at its introductory price, new customers on that plan pay its standard price: $149 for Starter or $249 for Growth. The two plans are counted separately. Starter has its own 50 and Growth has its own 50, so one plan reaching its limit does not close the other's introductory price.
What is the difference between Starter and Growth?
Both plans run the same AnswerBnB AI guest messaging product: property-specific knowledge, PMS connectivity, escalation to your team and AI switches. Starter is the self-service plan and does not include ongoing human support. Growth adds 24/7 human support, continued AI fixing, ongoing AI optimization, AI conversation quality monitoring, priority escalation, included AI improvements and upgrades, and priority access to new AI capabilities.
Does Starter include support?
No. Starter is the self-service plan: you run AnswerBnB yourself with your property knowledge, AI switches and AI Testing, and it does not include ongoing human support. Human support is part of Growth.
What does 'continued AI fixing' mean in Growth?
When the AI is not responding appropriately, the AnswerBnB team can investigate and correct its behavior. Growth also includes ongoing AI optimization and monitoring of guest conversations to identify issues. This page states no response-time targets, uptime guarantees or usage limits.
Is AnswerBnB a PMS?
No. AnswerBnB is an AI-powered guest communication platform for short-term rental and property management businesses. It is not a property management system: your PMS stays the source of truth for bookings and calendars.
Does AnswerBnB replace my PMS?
No. It connects to your PMS, reads each guest conversation with its property and reservation, and replies through the PMS where the PMS supports sending. Your PMS, your booking channels and your reservations stay as they are. AnswerBnB does not create or change reservations and does not take guest payments.
Which PMS integrations are supported?
AnswerBnB has connectors for 17 of the 20 property management platforms it tracks. Hospitable is verified end to end with a real account; the others are labelled Connection Ready, Configuration Required or Provider Action Required. The Integrations page shows the current status of each.
Does AnswerBnB charge per message?
The plan prices on this page are monthly prices, and no per-message price is listed. The $149 onboarding fee is one-time and is not per property or per message. Usage limits, if any, are not defined for any plan yet. Email info@answerbnb.com if you need this confirmed for your operation.
Can AnswerBnB manage multiple properties?
Yes. You choose which properties to import from your PMS, knowledge is stored separately for each property, and AI is switched on property by property. Limits on the number of properties are not defined for any plan yet.
Can I control AI at the property level?
Yes. AI stays off for a property until you activate it. There is an organization-wide switch, a switch for each property, and a switch for each conversation.
Is Premium available now?
No. Premium is $499 per month and coming soon. It cannot be purchased yet, and no launch date has been announced. You can email info@answerbnb.com to join the Premium waitlist.
What is planned for Premium?
Configurable workflow automation and turnover and maintenance coordination, for larger operations. None of it is available today, and what Premium finally includes may change.
Can I upgrade plans?
Online plan changes are not available yet because billing is not connected. Email info@answerbnb.com and the team will tell you how a change works.
How do I get started, and how do I pay?
Create an account; no payment card is asked for. Online billing is not connected yet, so this website cannot currently collect the $149 onboarding fee or a monthly subscription. Email info@answerbnb.com to start on a plan and arrange your onboarding.
How does AnswerBnB handle human escalation?
When a question needs a person, AnswerBnB creates an escalation with a reason and a severity, routes it to your team, and notifies you through the channels you set up (email, WhatsApp, or Slack). You reply from the inbox, and the guest is never left with an invented answer.