Frequently asked questions, answered straight.

AnswerBnB is an AI-powered guest communication platform for short-term rental and property management businesses. It connects to your property management system (PMS), reads each guest conversation together with the property and reservation it belongs to, answers from the knowledge you provide, and hands the conversation to your team when a person is needed. It is not a PMS and does not replace one. The same core is designed to extend to customer support, ecommerce, and ISP operations; today the product is focused on short-term rentals.

AI guest messaging is software that reads a guest's message and answers it automatically, or drafts the answer for a person to send. In AnswerBnB the reply comes only from the knowledge you provide for that specific property and from the reservation details in your PMS. When that knowledge does not cover the question, AnswerBnB does not guess: it asks a clarifying question or hands the conversation to your team.

AI property management means using AI for parts of running rental properties, such as answering guests. AnswerBnB is not a property management system and does not replace one. It is the AI conversation layer that works alongside your existing PMS, and today it is focused on guest messaging. Turnover and maintenance coordination are planned and not available yet.

A guest writes through a booking channel or directly, and your PMS receives the message. AnswerBnB reads it together with the property and the reservation it belongs to, retrieves only that property's knowledge, and then answers, asks a clarifying question, or escalates to your team. Where the PMS supports sending and you have turned AI on for that property, the reply goes out through the PMS; otherwise AnswerBnB drafts it for you.

It answers guest questions from each property's own knowledge (for example check-in details, Wi-Fi, parking and house rules), uses reservation context to know which stay a message is about, asks a clarifying question when a message is ambiguous, escalates to your team with a reason when it cannot answer safely, and lets you take over any conversation. It does not create or change reservations, take payments, or run configurable workflows.

Yes. You choose which properties to import from your PMS, knowledge is stored separately for each property so an answer for one listing never draws on another's, and AI can be switched on property by property, with an organization-wide switch and a switch for each conversation.

You teach it. Add a website URL for AnswerBnB to read, upload PDFs such as a house manual or check-in guide, and add or correct facts by hand. Knowledge is stored per property, so an answer for one listing never draws on another's. For some PMS platforms AnswerBnB can also read listing details directly from the PMS.

AnswerBnB has connectors for 17 of the 20 property management platforms it tracks, and you connect with the credentials your PMS provides. An honest caveat: 1 of them (Hospitable) has been verified end to end with a real account. The others are built from each provider's documentation and are labelled Connection Ready or Configuration Required until they are.

Production Verified: Hospitable. Connection Ready: Beds24, Channex, Cloudbeds, Guesty, Hostaway, Lodgify, OwnerRez, Rentals United, Smoobu, Tokeet, Track, and Uplisting. Configuration Required (AnswerBnB must first receive the provider's own credentials): Escapia, Hostfully, iGMS, and Octorate. Provider Action Required (no connector yet because the provider must issue API access first): Avantio, Hostify, and Streamline. The Integrations page shows the current status of each.

Yes, when the message reaches AnswerBnB through your property management system. AnswerBnB answers guest messages that arrive through your connected PMS inbox, including Airbnb, Vrbo, Booking.com, or direct-booking messages where your PMS carries them. It does not connect to Airbnb directly. Replies are sent through the PMS where its API allows sending; for a PMS that only lets AnswerBnB receive messages, AnswerBnB drafts the reply and you send it from the PMS.

For a question from a prospective guest, such as whether dates are open, AnswerBnB checks the calendar synced from your PMS rather than the knowledge base or a model's guess, and it does not promise to check and get back later. Approving or pre-approving an inquiry is performed only where the PMS's API supports it (implemented for Guesty, not yet verified with a real Guesty account); otherwise your team is told what to do in the PMS.

Whatever guests ask about that property: check-in and check-out details, access instructions, Wi-Fi, parking, house rules, appliances, and local tips. Add a website, PDFs such as a house manual, and facts by hand, then test answers in AI Testing before turning AI on. Anything the knowledge does not cover is escalated to your team instead of guessed.

Yes. AI is off for a property until you activate it. There is an organization-wide switch, a switch per property, and a switch per conversation, so you can run AI on some listings and keep others fully manual.

Yes. Turn AI off for a conversation and reply yourself from the inbox; replies go out through your PMS where it supports sending. For escalated conversations you can also have AI polish your own draft and resolve the escalation in one step.

It does not guess. When the property's knowledge doesn't cover a question, or its confidence is low, the guest gets a short honest message that the host's team will follow up. It never invents a fact, a discount, a fix time, or availability. An escalation is created for your team with the reason.

It uses reservation context from your PMS (property, dates, guest) to answer questions like "when do we leave?" and to know which property a conversation is about. AnswerBnB does not create or change reservations, and it does not take payments.

Where you have turned AI on for a property and the connected PMS supports sending, yes: AnswerBnB replies to the guest itself. Where AI is off, or the PMS is receive-only, it does not send on its own. Nothing is sent for properties you have not activated.

When a question needs a person, AnswerBnB creates an escalation with a reason and a severity, routes it to your team, and notifies you through the channels you set up (email, WhatsApp, or Slack). You reply from the inbox, and the guest is never left with an invented answer.

Each organization's data is isolated from every other's, access is role-based, provider credentials are encrypted at rest, and the public site does not claim certifications AnswerBnB does not hold. The Security page describes this in detail, including what is not certified.

Property management systems (20 tracked, statuses above), escalation notifications by email, WhatsApp, and Slack, and an AI model provider behind the answers. Ecommerce, help-desk, and ISP connectors are planned but do not exist yet. The Integrations page labels every one honestly.

Create an account and verify your email, then AnswerBnB creates your organization and guides you through connecting your PMS, choosing which properties to import, adding knowledge, and testing answers in AI Testing before you turn AI on for any property.

No. A chatbot answers from one generic prompt. AnswerBnB first works out which property and reservation a conversation is about, retrieves only that property's knowledge, and then chooses between answering, asking a clarifying question, or escalating to a person. The chat is only the visible surface.

Today it answers guest messages and escalates to your team. A configurable trigger-to-action automation engine (for example pre-arrival or post-stay flows) is on the roadmap and is not available yet.

There is a one-time $149 AI onboarding & training fee that covers all of your properties, then a monthly plan. Starter is $99 per month at the introductory price (standard $149), Growth is $199 per month at the introductory price (standard $249) and adds 24/7 human support and ongoing AI improvement, and Premium is $499 per month and coming soon. Each introductory price is for the first 50 customers on that plan. The pricing page lists what each plan includes.