How a guest message becomes the right answer.
AnswerBnB handles every guest message in the same seven stages: it connects to your PMS, works out which property and reservation the message is about, retrieves only that property's knowledge, checks the evidence, decides whether to answer, ask a clarifying question or escalate, acts only within the permissions you set, and lets you correct its knowledge afterwards.
From your PMS to your guest, and to your team when it matters
Follow a single guest message through the real chain. Select any step to see what happens there.
01 A guest writes on Airbnb, Vrbo, Booking.com or your direct site. Your PMS receives the message.
Context, retrieval, and a decision
The whole design comes down to three sentences, applied in this order.
Context determines where to look
Before anything is retrieved, AnswerBnB works out which organization, property and reservation a conversation is about.
Retrieval determines what to look at
Only knowledge for that property is retrieved. It is a hard filter, not a ranking preference, so another listing's facts cannot leak in.
AI determines what to do
With the evidence in hand, the AI chooses an honest outcome: answer, clarify, escalate, flag a conflict, or take an approved action.
Seven stages, each one visible
These screens are original renderings of what each stage does. Names, dates and facts in them are illustrative.
From connected to answering in four steps
You connect, teach, choose where AI is allowed, and AnswerBnB does the rest.
You decide where AI answers, and when a person steps in
Automation you cannot steer is a liability. These controls are part of the product.
AI is off until you say so
Properties start with AI off. Turn it on per property, keep an organization-wide master switch, and pause any single conversation.
People stay in the loop
Escalations carry the reason and reach your team by email, WhatsApp, or Slack. Reply from the inbox and AI stays out of the way.
Knowledge you can inspect
Answers come from facts and documents you added. Review and correct them, and test questions in AI Testing before going live.
Customers kept apart
Each organization's data is isolated and provider credentials are encrypted at rest. The Security page says plainly what is not certified.
Go deeper
Put your guest messages in good hands
Create an account, connect your PMS, and test answers on your own property before AI replies to a single guest.