AI guest messaging for short-term rental operators

Answer every guest message from your own knowledge.

AnswerBnB connects to your property management system, reads each conversation together with the property and the reservation, replies from the knowledge you provide, and hands the conversation to your team the moment a person is needed.

Create your account →See how it works

Connect your PMS, test answers on your own property, then turn AI on property by property.

✓Reads your PMS inbox✓Answers from your knowledge✓Knows the reservation✓Escalates to your team✓You control where AI replies
InboxIllustrative example
Maya R.
Lakeside Cabin · Arrives tomorrow · 3 nights
via your PMS inbox
Hi! What time can we check in tomorrow, and where do we park?

An illustrative conversation with invented guests and properties. It shows how AnswerBnB handles a message; it is not a customer.

Connectors for 17 property management systems, each labelled with what has actually been verified

Why it matters

Guest messaging is constant, repetitive, and unforgiving

The questions are predictable. The hours are not. Getting an answer wrong, or not answering at all, costs reviews.

The same questions, every stay

Check-in time, parking, WiFi, house rules. Guests ask the same things on every booking, and every one of them needs an answer.

AnswerBnB answers them from each property's own knowledge.

Messages at the wrong hour

Guests write at midnight, before dawn, and in the middle of a turnover. Your team cannot answer every message the moment it lands.

AI can reply at any hour, for the properties you switch on.

Answers that do not match the listing

A generic bot does not know your parking, your pet rules, or your guest's dates, so it guesses. Guests notice.

Every reply is grounded in the property and the reservation.
Built for property managers

Every kind of guest question, handled the way you would

Pick a situation. These are the messages that fill a host's inbox, and how AnswerBnB treats each one, including when it hands off to a person.

Maya R.
Lakeside Cabin · Arrives tomorrow · 3 nights
via your PMS inbox
Hi! What time can we check in tomorrow, and where do we park?
Tue 4:12 PM · Example conversation with an invented guest and property
How it works

From connected to answering in four steps

No scripts to write and no decision trees. You connect, teach, choose where AI is allowed, and AnswerBnB does the rest.

Integrations Connect your PMS
Your PMS credentials
Connection verified Connected
Lakeside Cabin property discovered
Harbor Loft property discovered
Reservations and guests Syncing

Read the full seven-stage pipeline →

Not just a chatbot

Built to know when to answer, and when not to

Anyone can make an AI reply fast. AnswerBnB is built around replying correctly, and handing off cleanly when it cannot.

What mattersA generic chatbotAnswerBnB
Knows the propertyOne prompt for every listingAnswers from each property's own knowledge. One property's facts are never used for another.
Knows the staySees only the latest messageReads reservation context (property, dates, guest) from your PMS before answering.
Remembers the threadForgets what was said earlierUses the conversation so far, including dates the guest already mentioned.
Handles real messagesAnswers one thing, or invents the restCopes with guests who ask more than one thing in a single message.
Admits what it doesn't knowConfident guessesEscalates instead of inventing facts, prices, discounts, or availability.
Hands off properlyA dead-end "contact support"Creates an escalation with the reason, notifies your team, and lets you reply from the inbox.
You stay in controlOn or off, everywhereSwitches at organization, property, and conversation level. AI is off for a property until you turn it on.
Fits your stackYet another inbox to checkWorks with the property management system you already run, through its own API.
Keeps customers apartRarely explainedEvery organization's data is isolated, and provider credentials are encrypted at rest.
Integrations

Plugs into the system you already run

AnswerBnB reads and answers inside your property management system, so there is no new inbox to watch. Every provider is labelled with exactly what has been verified.

Your systems

▤ Property management system⌂ Properties and listings◔ Reservations and guests✉ Guest messages

AnswerBnB

ContextKnowledgeAI decisionEscalation

Your guests and team

↩ Replies through your PMS! Escalations by email, WhatsApp, Slack✓ Take over any conversation
Production Verified 1Connection Ready 12Configuration Required 4Provider Action Required 3

See every integration and its status →

Control

You decide where AI answers, and when a person steps in

Automation you cannot steer is a liability. These controls are part of the product, not an afterthought.

AI is off until you say so

Properties start with AI off. Turn it on per property, keep an organization-wide master switch, and pause any single conversation.

People stay in the loop

Escalations carry the reason and reach your team by email, WhatsApp, or Slack. Reply from the inbox and AI stays out of the way.

Knowledge you can inspect

Answers come from facts and documents you added. Review and correct them, and test questions in AI Testing before going live.

Customers kept apart

Each organization's data is isolated and provider credentials are encrypted at rest. The Security page says plainly what is not certified.

How security works →

One core, more than one industry

Made for short-term rentals first. Designed for more.

The context, knowledge, and escalation core is not tied to hospitality. Only the property vertical is available today; the others are labelled as planned.

Available

AI Property Management

Guest messaging for short-term rental operators, connected to your PMS, answered from each property's own knowledge.

Planned

AI Customer Support

The same context, knowledge, and escalation core applied to help-desk conversations. The architecture is in place; no help-desk connector exists yet.

Planned

Ecommerce Customer AI

Order and product questions answered from store data. The architecture is in place; no store connector exists yet.

Planned

ISP / WISP Customer AI

Subscriber questions and outage context for network operators. The architecture is in place; no network-system connector exists yet.

FAQ

Questions buyers ask first

What is AnswerBnB?

AnswerBnB is an AI-powered guest communication platform for short-term rental and property management businesses. It connects to your property management system (PMS), reads each guest conversation together with the property and reservation it belongs to, answers from the knowledge you provide, and hands the conversation to your team when a person is needed. It is not a PMS and does not replace one. The same core is designed to extend to customer support, ecommerce, and ISP operations; today the product is focused on short-term rentals.

How does the AI learn my property?

You teach it. Add a website URL for AnswerBnB to read, upload PDFs such as a house manual or check-in guide, and add or correct facts by hand. Knowledge is stored per property, so an answer for one listing never draws on another's. For some PMS platforms AnswerBnB can also read listing details directly from the PMS.

Can it connect to my PMS?

AnswerBnB has connectors for 17 of the 20 property management platforms it tracks, and you connect with the credentials your PMS provides. An honest caveat: 1 of them (Hospitable) has been verified end to end with a real account. The others are built from each provider's documentation and are labelled Connection Ready or Configuration Required until they are.

Can I control which properties use AI?

Yes. AI is off for a property until you activate it. There is an organization-wide switch, a switch per property, and a switch per conversation, so you can run AI on some listings and keep others fully manual.

What happens when the AI does not know the answer?

It does not guess. When the property's knowledge doesn't cover a question, or its confidence is low, the guest gets a short honest message that the host's team will follow up. It never invents a fact, a discount, a fix time, or availability. An escalation is created for your team with the reason.

How does onboarding work?

Create an account and verify your email, then AnswerBnB creates your organization and guides you through connecting your PMS, choosing which properties to import, adding knowledge, and testing answers in AI Testing before you turn AI on for any property.

See all questions →

New to the terms? Read what AI guest messaging is and where AI property management fits, or see the pricing.

Put your guest messages in good hands

Create an account, connect your PMS, and test answers on your own property before AI replies to a single guest.

Create your account →Talk to AnswerBnB
Your organization is created when you verify your email. Connect a PMS and add knowledge before AI replies to anyone.